Privacy Policy

Last updated: March 4, 2026

This Privacy Policy describes how AlwaysPick ("we", "us", "our") collects, uses, and protects information when you use our AI virtual receptionist platform and related services (the "Service").

1. Information We Collect

Account Information

• Name, email address, and password when you register
• Business name and contact information
• Billing information (processed securely by Paddle)

Call Data

• Inbound caller phone numbers
• Call recordings and transcriptions
• Call duration, timestamps, and outcomes
• AI-generated call summaries

Client and Booking Data

• Client names, phone numbers, and tags created by you
• Appointment details (dates, services, staff assignments)

Usage Data

• Pages visited, features used, and interaction patterns
• Device information, browser type, and IP address

2. How We Use Your Information

• To provide and operate the Service, including AI call handling and appointment scheduling
• To process billing and manage your subscription (via Paddle)
• To send transactional emails (welcome, booking confirmations, billing notifications)
• To improve the Service through analytics and usage patterns
• To provide customer support
• To comply with legal obligations

3. Third-Party Services

We share data with the following third-party providers as necessary to operate the Service:

• Paddle — Payment processing, invoicing, tax compliance (Merchant of Record)
• Twilio — Phone number provisioning, voice call routing, call recording
• Deepgram — Speech-to-text transcription, AI voice agent processing
• Resend — Transactional email delivery

Each provider processes data according to their own privacy policies. We do not sell your personal information to third parties.

4. Data Storage and Security

Your data is stored on secure servers with encrypted connections (TLS/SSL). We implement industry-standard security measures including password hashing, role-based access controls, and encrypted storage for sensitive data. Call recordings are stored with AES-256 encryption.

5. Data Retention

We retain your account data for the duration of your subscription. Call recordings and transcripts are retained according to your plan settings. Upon account deletion, all personal data is permanently removed within 30 days, except where retention is required by law.

6. Your Rights

You have the right to:

• Access and download your personal data
• Correct inaccurate information
• Request deletion of your account and data
• Object to or restrict certain data processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected].

7. Cookies

We use essential cookies required for the Service to function (authentication, session management). We do not use third-party tracking or advertising cookies.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the dashboard. The "Last updated" date at the top of this page indicates when the policy was last revised.

10. Contact

If you have questions about this Privacy Policy or how we handle your data, contact us at [email protected].